General FAQs

How often does the satellite acquire the image over the area of interest?
It depends on the location, but the satellites acquire radar data every 6-12 days, and the optical data every 5-10 days. However, some data acquisitions may...
Thu, 3 Mar, 2022 at 2:16 PM
How and when can I access the data?
You can access data 24/7 via our platform from the agreed delivery date to the end of the contract period.
Thu, 3 Mar, 2022 at 2:17 PM
I would like to make a feature request.
We are always pleased to receive feature requests and suggestions, please raise a new support ticket by contacting support@rezatec.com and someone will get ...
Thu, 3 Mar, 2022 at 2:17 PM
Can you reset my password?
Please use the 'Forgotten your password?' button. 
Thu, 3 Mar, 2022 at 2:17 PM
The basemap is not loading.
We are sorry the basemap is not working, please raise a new support ticket by contacting support@rezatec.com and one of our team will respond to you as soon...
Thu, 3 Mar, 2022 at 2:17 PM
The page will not load, cannot even get to the login page.
We are sorry the page will not load. Some browsers such as Chrome can on occasion fail to load the web page. This is most frequently caused by either the b...
Thu, 3 Mar, 2022 at 2:18 PM
Rezatec general glossary of terms
Aerial Imagery – Technique of photographing the Earth’s surface of features of its atmosphere taking of photographs from an aircraft or other flying object....
Fri, 2 Sep, 2022 at 11:26 AM
How can I request new user access for the Platform and send other queries?
To request a new user please follow these steps: Visit our help and support page https://rezatec.freshdesk.com/support/home Go to ‘New Support Ticket’ in...
Fri, 30 Sep, 2022 at 3:23 PM
How can I switch between metric and imperial units or UK/US date format?
To change your units and date formats please follow the below steps: 1. Upon logging in to your account go to the ‘My Profile’ icon in the top right-han...
Fri, 30 Sep, 2022 at 3:19 PM
How do I download data layers?
To download data please follow these steps; 1. Upon logging in to your platform account, navigate to your required site and open the map view/site map f...
Fri, 30 Sep, 2022 at 3:22 PM