Dam Monitoring FAQs

Why there is such a big delay in the data acquisition and the data delivery of the Dam product?
The European Space Agency that own the satellites we use, release precise orbit files 21 days after the imagery is collected. These files are necessary t...
Tue, 5 Oct, 2021 at 5:16 PM
How and when can I access the data?
You can access data 24/7 via our platform from the agreed delivery date to the end of the contract period.
Tue, 5 Oct, 2021 at 3:49 PM
Can you explain what seasonal strength is?
  Seasonal strength is the degree to which the changes brought about by the seasons e.g. greater occurance of precipitation, has an effect on the data. 0 s...
Tue, 5 Oct, 2021 at 3:50 PM
What do the graphs mean?
The ground motion graphs show the output of our analysis for movement on the dam and surrounding area. Each point represents the reading for that hexagon fo...
Tue, 5 Oct, 2021 at 3:51 PM
I would like to make a feature request.
We are always pleased to receive feature requests and suggestions, please raise a new support ticket and someone will get back to you as soon as possible. 
Tue, 5 Oct, 2021 at 4:00 PM
Can you reset my password?
Please use the 'Forgotten your password?' button.
Tue, 5 Oct, 2021 at 3:54 PM
The basemap is not loading.
We are sorry the basemap is not working, please raise a new support ticket and one of our team will respond to you as soon as possible.
Tue, 5 Oct, 2021 at 3:59 PM
Is it possible to get more detail? Have smaller hexagons?
With any smaller hexagon sizes, we would not be able to achieve the same confidence in the result of the data analysis. The size of the hexagons give us eno...
Tue, 5 Oct, 2021 at 4:00 PM
The page will not load, cannot even get to the login page.
We are sorry the page will not load, please raise a new support ticket and one of our team will respond to you as soon as possible.
Tue, 5 Oct, 2021 at 4:01 PM
What is the impact of snow on the site?
Snow settling on the dam does limit the ability for the satellite to collect data on a dam. If the snow settles for long periods of time this is likely to a...
Tue, 5 Oct, 2021 at 4:20 PM